FAQ
The short answer? Risk management.
“ACH transactions sometimes take longer to settle as a risk management measure. Credit and debit card transactions are authorized and approved immediately, so unless the consumer later says the transaction was fraudulent, the transaction will typically go through. However, ACH transactions aren’t authorized right away and can be rejected or reversed after they’re submitted to the receiving bank (the customer’s bank).”
Read more on this here: https://healpay.com/2015/09/28/why-do-ach-payments-take-so-long-to-settle/
Make sure that the direct link to your DGR on the iPad home screen was not added as an App button saved to the Home Screen. If you are not launching the DGR from Safari on the iPad, please delete this app button and save it as a Favorite to access your DGR link. Since you are collecting and transmitting secure information, launching from Safari is required to use the optical scan feature.
Please refer to the Network Recommendations:
[pdf-embedder url=”https://vfp.us/wp-content/uploads/2017/10/VFPnext®-Network-OS-Browser-and-Device-Recommendations-v2019_11.13.pdf”]
For ABC DataTrak users: Our system syncs with the ABC Data Track system every 2 hours. A guest that was entered in but not processed will be synced at this time. The 2 hour window exists for you to have enough time to Tour or Enroll the member instead of completing the registration and sending the Guest data to ABC Data Track as a prospect.
For all other synced billing and management software users: This feature may vary by club, please contact your VFPnext representative for more information.
For non-synced users: This feature does not apply since the leads and members are converted and maintained all within VFPnext via the Make Sale functionality.
This issue is tied to saving your DGR link as a home button on the iPad. Delete the home (app) button for the DGR on the iPad’s home screen, go into Safari and enter your DGR link manually and save it as a Favorite inside of Safari, do NOT save to home screen.
Yes, currently the Digital Guest Register