Team Training2018-02-16T19:38:29+00:00
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Welcome to the VFP+ Team Training Guide

Select a training topic to the right to begin. We recommend beginning with the Simple tutorial tab! The tabs are organized in Staff Level (Simple), Admin (Intermediate) level, Super Admin (Professional) level, and Developer Level (Expert) tabs.

Get familiar with common screens of the VFPnext system:

Why do we require a credit/debit card for immediate payments? For ABC Clubs: Why does my billing & management software mandate this process?2018-11-20T22:46:00+00:00

The short answer? Risk management.

“ACH transactions sometimes take longer to settle as a risk management measure. Credit and debit card transactions are authorized and approved immediately, so unless the consumer later says the transaction was fraudulent, the transaction will typically go through. However, ACH transactions aren’t authorized right away and can be rejected or reversed after they’re submitted to the receiving bank (the customer’s bank).”

Read more on this here: https://healpay.com/2015/09/28/why-do-ach-payments-take-so-long-to-settle/

Can PIF payments or payments due today be paid with a check or ACH?2018-11-20T22:44:51+00:00

PIF Memberships require a downpayment (or balance) due today, ACH processing does not accommodate payments due today because of the delay in processing, so a credit/debit card will be required to collect instant (or batched at the end of the day) payments for the Paid In Full options for your protection.

For billing and management software integrations: this is a mandate from that we must adhere to.

Can cash payments be accepted through the Digital Enrollment?2018-11-20T22:43:54+00:00

Unfortunately, we cannot process a cash payment from the iPads. The iPad’s interface is authorized like an online platform since it can be accessed anywhere. The level of authorization does not include a connection to a POS system or cash drawer. If you’d like to process cash payments, you can proceed through the DGR, and through the Tour, then present the membership plans from the iPad, but the actual cash membership sale would need to be transitioned over to DataTrak with secure and authorized access to your cash drawer(s).

How long should I expect to wait to receive a response or resolution to a request I make?2018-11-20T22:43:16+00:00

Generally speaking, the team at VFPnext works to ensure that emails are answered on the same day before 5pm CST – to advise next steps. Because of the nature of partnerships with billing and management systems, plan changes will need to be adjusted first in the billing and management side, and then added or adjusted in VFPnext.  This process can be as quick as an overnight sync, or the 48hr billing and management plan update guidelines.

If a request you’ve made is a suggestion / enhancement to the system, the request will be put through a vetting process to find it’s place in the development roadmap, or will be reserved for future development. If the enhancement request is found to be usable by 80% of the existing VFPnext user base, the enhancement may be expedited at the discretion of the Project Manager.

For requests that are the result of an error in the system, these are put in an expedited queue. The only delay to error-fix requests will be as a result of lack of information. Any emails sent back requesting more information must be answered promptly to continue the expedited process. When submitting what’s believed to be an error, please provide as many examples as you can; screenshots, videos, and process taken to achieve the error will help expedite the investigation and resolution even faster.

For the best error-resolution customer service, please submit errors to support@vfp.us

How many iPads should we have per location?2018-11-20T22:34:49+00:00

Each facility is different. The best way for VFPnext to help guide this is to think about how many tours or guests you may have coming in at one time. For Pre-Sale locations, this may be higher due to volume.

Most clubs should have at least 3-4 iPads; 2 for the Front Desk Guest Register, and 2-3 for the Membership Concierge.

What kind of WiFi recommendations in terms of upload speed does VFPnext need?2018-11-20T22:32:58+00:00

Please refer to the Network Recommendati