Our system checks cell phone number and/or email address in a duplicate-check to make sure that this guest is not entered twice. If the guest’s email or cell phone match an existing record, a prompt will show asking if the existing record is the same guest that is attempting a new sign-in, or if they are related to the guest, and it will give options from there to either check in as the existing guest, or add a new guest as a family member or other related record type.
What happens if the same Guest is entered into the DGR twice, possibly days apart?
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About the Author: Amy Simpson
Amy Simpson, Vice President of Operations, has 23 years of experience with an established track record for profitable management through a wide variety of club systems. She was the 1999 IHRSA/CYBEX Fitness Director of the Year and also assisted in the initial development and roll-out of the Visual Fitness Planner concept. Amy’s talents have contributed to the success of many club systems including: women’s only, club turn-around, area general management, and new club branding / concept development for large multi-club systems.