I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

This error is generally due to a bandwidth issue since VFPnext should only be used with stable internet access. Due to the robust nature of this system, it does require stable bandwidth from a secured network (not shared with facility guests or staff mobile devices) to work at optimal speed. General rules of thumb: Desktop [...]

By |2018-11-20T22:30:27+00:00November 20th, 2018|, , , |Comments Off on I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

How do I add/delete staff names from the staff pick lists?

FOR DGR/DE Staff Lists: For all integrations with billing & management software: All staff edits must be made inside of the billing & management system. Currently our system looks for staff members who are under specific titles/departments associated with the staff member in the billing & management software. Typically, any staff who will be touring [...]

By |2018-11-20T21:30:43+00:00November 20th, 2018|, , , , |Comments Off on How do I add/delete staff names from the staff pick lists?

What happens if the same Guest is entered into the DGR twice, possibly days apart?

Our system checks cell phone number and/or email address in a duplicate-check to make sure that this guest is not entered twice. If the guest's email or cell phone match an existing record, a prompt will show asking if the existing record is the same guest that is attempting a new sign-in, or if they [...]

By |2018-11-20T21:18:30+00:00November 20th, 2018|, |Comments Off on What happens if the same Guest is entered into the DGR twice, possibly days apart?

What happens if I forget to Complete Registration for a Guest after filling out the DGR?

For ABC DataTrak users: Our system syncs with the ABC Data Track system every 2 hours. A guest that was entered in but not processed will be synced at this time. The 2 hour window exists for you to have enough time to Tour or Enroll the member instead of completing the registration and sending [...]

By |2018-11-20T21:05:31+00:00November 20th, 2018||Comments Off on What happens if I forget to Complete Registration for a Guest after filling out the DGR?

Is there a Spanish version available for the Digital Guest Register?

Yes, currently the Digital Guest Register can be toggled to be viewed in Spanish. If you have The Tour enabled, each Tour would need custom translations since they are not all the same - you can provide the Spanish version of your custom Tour pages. If you need the Spanish option enabled for your DGR, [...]

By |2018-11-20T20:59:03+00:00November 20th, 2018||Comments Off on Is there a Spanish version available for the Digital Guest Register?

If the screen doesn’t rotate on your iPad

If the screen on your iOS device won't rotate, learn what to do. Make sure that Portrait Orientation Lock is turned off. To check, open Control Center. If you see , tap it to turn Portrait Orientation Lock off. Restart your iPhone, iPad, or iPod touch. Try a different app, like Safari or Notes. Some apps or screens [...]

By |2018-11-20T22:30:56+00:00November 20th, 2018|, , |Comments Off on If the screen doesn’t rotate on your iPad