Why do we require a credit/debit card for immediate payments? For ABC Clubs: Why does my billing & management software mandate this process?

The short answer? Risk management. "ACH transactions sometimes take longer to settle as a risk management measure. Credit and debit card transactions are authorized and approved immediately, so unless the consumer later says the transaction was fraudulent, the transaction will typically go through. However, ACH transactions aren’t authorized right away and can be rejected or [...]

By |2018-11-20T22:46:00+00:00November 20th, 2018||Comments Off on Why do we require a credit/debit card for immediate payments? For ABC Clubs: Why does my billing & management software mandate this process?

Can PIF payments or payments due today be paid with a check or ACH?

PIF Memberships require a downpayment (or balance) due today, ACH processing does not accommodate payments due today because of the delay in processing, so a credit/debit card will be required to collect instant (or batched at the end of the day) payments for the Paid In Full options for your protection. For billing and management [...]

By |2018-11-20T22:44:51+00:00November 20th, 2018||Comments Off on Can PIF payments or payments due today be paid with a check or ACH?

Can cash payments be accepted through the Digital Enrollment?

Unfortunately, we cannot process a cash payment from the iPads. The iPad's interface is authorized like an online platform since it can be accessed anywhere. The level of authorization does not include a connection to a POS system or cash drawer. If you'd like to process cash payments, you can proceed through the DGR, and [...]

By |2018-11-20T22:43:54+00:00November 20th, 2018||Comments Off on Can cash payments be accepted through the Digital Enrollment?

How long should I expect to wait to receive a response or resolution to a request I make?

Generally speaking, the team at VFPnext works to ensure that emails are answered on the same day before 5pm CST - to advise next steps. Because of the nature of partnerships with billing and management systems, plan changes will need to be adjusted first in the billing and management side, and then added or adjusted [...]

By |2018-11-20T22:43:16+00:00November 20th, 2018|, |Comments Off on How long should I expect to wait to receive a response or resolution to a request I make?

How many iPads should we have per location?

Each facility is different. The best way for VFPnext to help guide this is to think about how many tours or guests you may have coming in at one time. For Pre-Sale locations, this may be higher due to volume. Most clubs should have at least 3-4 iPads; 2 for the Front Desk Guest Register, [...]

By |2018-11-20T22:34:49+00:00November 20th, 2018||Comments Off on How many iPads should we have per location?

Once I enter in a guest in the DGR, I have problems going to the tour or enrollment. Getting error message that it’s a bad link.

This issue is tied to saving your DGR link as a home button on the iPad. Delete the home (app) button for the DGR on the iPad’s home screen, go into Safari and enter your DGR link manually and save it as a Favorite inside of Safari, do NOT save to home screen.

By |2018-11-20T22:28:56+00:00November 20th, 2018|, , |Comments Off on Once I enter in a guest in the DGR, I have problems going to the tour or enrollment. Getting error message that it’s a bad link.

I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

This error is generally due to a bandwidth issue since VFPnext should only be used with stable internet access. Due to the robust nature of this system, it does require stable bandwidth from a secured network (not shared with facility guests or staff mobile devices) to work at optimal speed. General rules of thumb: Desktop [...]

By |2018-11-20T22:30:27+00:00November 20th, 2018|, , , |Comments Off on I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

While attempting entering a credit card, my Scan Credit Card option does not appear on the keyboard. Why is this?

Make sure that the direct link to your DGR on the iPad home screen was not added as an App button saved to the Home Screen. If you are not launching the DGR from Safari on the iPad, please delete this app button and save it as a Favorite to access your DGR link. Since [...]

By |2018-11-20T22:30:35+00:00November 20th, 2018|, |Comments Off on While attempting entering a credit card, my Scan Credit Card option does not appear on the keyboard. Why is this?

If I need to change my pricing on the iPads, what do I need to do?

For integrations with billing & management software: To modify an existing plan, change the numbers inside your billing & management software and tap the Refresh Plans button on the Digital Enrollment. If you are creating a new plan, or wish to add different payment options that have different fees (such as a processing fee for [...]

By |2018-11-20T21:45:06+00:00November 20th, 2018||Comments Off on If I need to change my pricing on the iPads, what do I need to do?