How long should I expect to wait to receive a response or resolution to a request I make?

Generally speaking, the team at VFPnext works to ensure that emails are answered on the same day before 5pm CST - to advise next steps. Because of the nature of partnerships with billing and management systems, plan changes will need to be adjusted first in the billing and management side, and then added or adjusted [...]

By |2018-11-20T22:43:16+00:00November 20th, 2018|, |Comments Off on How long should I expect to wait to receive a response or resolution to a request I make?

Once I enter in a guest in the DGR, I have problems going to the tour or enrollment. Getting error message that it’s a bad link.

This issue is tied to saving your DGR link as a home button on the iPad. Delete the home (app) button for the DGR on the iPad’s home screen, go into Safari and enter your DGR link manually and save it as a Favorite inside of Safari, do NOT save to home screen.

By |2018-11-20T22:28:56+00:00November 20th, 2018|, , |Comments Off on Once I enter in a guest in the DGR, I have problems going to the tour or enrollment. Getting error message that it’s a bad link.

I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

This error is generally due to a bandwidth issue since VFPnext should only be used with stable internet access. Due to the robust nature of this system, it does require stable bandwidth from a secured network (not shared with facility guests or staff mobile devices) to work at optimal speed. General rules of thumb: Desktop [...]

By |2018-11-20T22:30:27+00:00November 20th, 2018|, , , |Comments Off on I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

While attempting entering a credit card, my Scan Credit Card option does not appear on the keyboard. Why is this?

Make sure that the direct link to your DGR on the iPad home screen was not added as an App button saved to the Home Screen. If you are not launching the DGR from Safari on the iPad, please delete this app button and save it as a Favorite to access your DGR link. Since [...]

By |2018-11-20T22:30:35+00:00November 20th, 2018|, |Comments Off on While attempting entering a credit card, my Scan Credit Card option does not appear on the keyboard. Why is this?

ABC DataTrak Integration: When I go to complete the membership, I get a SalesID error. Why does this happen?

All staff members that are authorized to sell a membership should also be in the Sales Department for ABC’s Data Track system. If not, the ID number for the staff member is not recognized by ABC. Below are the two areas you need to check to ensure proper setup for staff in DataTrak for the [...]

By |2018-11-20T22:30:45+00:00November 20th, 2018|, , |Comments Off on ABC DataTrak Integration: When I go to complete the membership, I get a SalesID error. Why does this happen?

If the screen doesn’t rotate on your iPad

If the screen on your iOS device won't rotate, learn what to do. Make sure that Portrait Orientation Lock is turned off. To check, open Control Center. If you see , tap it to turn Portrait Orientation Lock off. Restart your iPhone, iPad, or iPod touch. Try a different app, like Safari or Notes. Some apps or screens [...]

By |2018-11-20T22:30:56+00:00November 20th, 2018|, , |Comments Off on If the screen doesn’t rotate on your iPad