Generally speaking, the team at VFPnext works to ensure that emails are answered on the same day before 5pm CST - to advise next steps. Because of the nature of partnerships with billing and management systems, plan changes will need to be adjusted first in the billing and management side, and then added or adjusted [...]
Each facility is different. The best way for VFPnext to help guide this is to think about how many tours or guests you may have coming in at one time. For Pre-Sale locations, this may be higher due to volume. Most clubs should have at least 3-4 iPads; 2 for the Front Desk Guest Register, [...]
Please refer to the Network Recommendations:
I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?
This error is generally due to a bandwidth issue since VFPnext should only be used with stable internet access. Due to the robust nature of this system, it does require stable bandwidth from a secured network (not shared with facility guests or staff mobile devices) to work at optimal speed. General rules of thumb: Desktop [...]
If the screen on your iOS device won't rotate, learn what to do. Make sure that Portrait Orientation Lock is turned off. To check, open Control Center. If you see , tap it to turn Portrait Orientation Lock off. Restart your iPhone, iPad, or iPod touch. Try a different app, like Safari or Notes. Some apps or screens [...]
The Welcome Email set-password links expire after 24 hours. No problem, though, we can generate a temporary password for you to get you logged in if you've missed that 24 hour window!
There is no limit to the number of logins you may have. We understand the fluidity of staffing in the industry, we want to make this as easy on you as possible!
For optimal speed/performance and features, VFP very strongly recommends: newer model iPads with Safari for the DGR/Tour/DE and Chrome browser on laptops/desktop computers. (while the VFPnext system may open/run on other devices/browsers, the results will be less than ideal speed/performance/features)
In your browser, navigate to https://vfpnext.com/login, enter the username and password provided to you by VFP.