How long should I expect to wait to receive a response or resolution to a request I make?

Generally speaking, the team at VFPnext works to ensure that emails are answered on the same day before 5pm CST - to advise next steps. Because of the nature of partnerships with billing and management systems, plan changes will need to be adjusted first in the billing and management side, and then added or adjusted [...]

By |2018-11-20T22:43:16+00:00November 20th, 2018|, |Comments Off on How long should I expect to wait to receive a response or resolution to a request I make?

How many iPads should we have per location?

Each facility is different. The best way for VFPnext to help guide this is to think about how many tours or guests you may have coming in at one time. For Pre-Sale locations, this may be higher due to volume. Most clubs should have at least 3-4 iPads; 2 for the Front Desk Guest Register, [...]

By |2018-11-20T22:34:49+00:00November 20th, 2018||Comments Off on How many iPads should we have per location?

I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

This error is generally due to a bandwidth issue since VFPnext should only be used with stable internet access. Due to the robust nature of this system, it does require stable bandwidth from a secured network (not shared with facility guests or staff mobile devices) to work at optimal speed. General rules of thumb: Desktop [...]

By |2018-11-20T22:30:27+00:00November 20th, 2018|, , , |Comments Off on I’m getting a timeout error while accessing/navigating pages or my pages are loading very slowly. What’s going on?

If the screen doesn’t rotate on your iPad

If the screen on your iOS device won't rotate, learn what to do. Make sure that Portrait Orientation Lock is turned off. To check, open Control Center. If you see , tap it to turn Portrait Orientation Lock off. Restart your iPhone, iPad, or iPod touch. Try a different app, like Safari or Notes. Some apps or screens [...]

By |2018-11-20T22:30:56+00:00November 20th, 2018|, , |Comments Off on If the screen doesn’t rotate on your iPad

What device(s) should I use to run VFPnext?

For optimal speed/performance and features, VFP very strongly recommends:  newer model iPads with Safari for the DGR/Tour/DE and Chrome browser on laptops/desktop computers.  (while the VFPnext system may open/run on other devices/browsers, the results will be less than ideal speed/performance/features)

By |2018-11-09T23:39:37+00:00November 9th, 2018|, |Comments Off on What device(s) should I use to run VFPnext?